NOTE: For the sake of clarity, the words "Umbrella Care Management" or similar derivatives have sometimes been used in place of specific care manager names or our former corporate name, 1 Call Care Management.
I’m so grateful to have found this service. My father-in-law was caring for my mother-in-law with Alzheimer’s and the situation was becoming scary as they are both in their 80s. We live 4 hours away and I didn’t know what to do or how to get them help. We weren’t satisfied just waiting for disaster to strike. Talking to the local office of aging was less than helpful when it came to anything actionable. To make matters worse, all of the organizations/aide agencies seemed to have gone away with COVID in NYS. But a call to the Alzheimer’s Association educated me on the role of a “Geriatric Case Manager” and I thought…this is what our family needs! I searched on Google and found Umbrella Care. This is how we met Diane, our case manager. I have to admit it’s kind of scary hiring someone to do a job…where you have no idea what needs to be done She is professional, experienced and has been a source of reliable help from the very beginning, a true gem. First order of business, she helped us make some modifications to the house to assure that mom and dad were both as safe as they could be. She jumped right in with weekly visits, calls to contractors, and frequent check-ins with me. The grab bars in the bathroom, new toilet, and railing allowed mom to live at home for 7 more months. Diane also helped to address some personal care issues with mom, making sure there were new sheets, clothing, pull-ups etc., all things that dad really had no clue about and had to be educated in using…which she did patiently and persistently. She helped me hire aides to come into the home and help dad when he was having trouble moving her. She was my eyes and ears in the situation when I wasn’t able to actually be there. She also helped us contact nursing homes and finally we did get a placement for mom (long overdue as mom had really lost pretty much all function by this time). She was totally hands-on, 100% reliable and I felt completely confident letting her handle such personal family matters. Diane and Umbrella Care really saved us when we were in need. I am grateful to her personally for her caring personality, professionalism, patience with me (listening to me when I needed to complain), and knowledge of how to care for and communicate with elders as well as navigate the system of nursing care etc. Considering the situation, Diane helped us get the best outcome possible (mom at home as long as possible, getting dad help with aides, and then placement in a nursing home when necessitated by mom’s condition). I highly recommend Diane and Umbrella Care to anyone looking for help with caring for elders in their life. I wish she had been easier to find! Maybe this review will help!
I’m so grateful to have found this service. My father-in-law was caring for my mother-in-law with Alzheimer’s and the situation was becoming scary as they are both in their 80s. We live 4 hours away and I didn’t know what to do or how to get them help. We weren’t satisfied just waiting for disaster to strike. Talking to the local office of aging was less than helpful when it came to anything actionable. To make matters worse, all of the organizations/aide agencies seemed to have gone away with COVID in NYS. But a call to the Alzheimer’s Association educated me on the role of a “Geriatric Case Manager” and I thought…this is what our family needs! I searched on Google and found Umbrella Care. This is how we met Diane, our case manager. I have to admit it’s kind of scary hiring someone to do a job…where you have no idea what needs to be done She is professional, experienced and has been a source of reliable help from the very beginning, a true gem. First order of business, she helped us make some modifications to the house to assure that mom and dad were both as safe as they could be. She jumped right in with weekly visits, calls to contractors, and frequent check-ins with me. The grab bars in the bathroom, new toilet, and railing allowed mom to live at home for 7 more months. Diane also helped to address some personal care issues with mom, making sure there were new sheets, clothing, pull-ups etc., all things that dad really had no clue about and had to be educated in using…which she did patiently and persistently. She helped me hire aides to come into the home and help dad when he was having trouble moving her. She was my eyes and ears in the situation when I wasn’t able to actually be there. She also helped us contact nursing homes and finally we did get a placement for mom (long overdue as mom had really lost pretty much all function by this time). She was totally hands-on, 100% reliable and I felt completely confident letting her handle such personal family matters. Diane and Umbrella Care really saved us when we were in need. I am grateful to her personally for her caring personality, professionalism, patience with me (listening to me when I needed to complain), and knowledge of how to care for and communicate with elders as well as navigate the system of nursing care etc. Considering the situation, Diane helped us get the best outcome possible (mom at home as long as possible, getting dad help with aides, and then placement in a nursing home when necessitated by mom’s condition). I highly recommend Diane and Umbrella Care to anyone looking for help with caring for elders in their life. I wish she had been easier to find! Maybe this review will help!
We (brother and sister) reached out to Umbrella Care when our parents were in their early 80s, had just sold the family home of 50+ years, and were transitioning through independent living to assisted living. We are not local, and in addition to the typical adjustment phase when moving out of a home, our parents were also each going through several significant health crises at the same time. Despite our best efforts, we were completely overwhelmed with trying to manage our parents’ increasing needs. They frequently canceled needed doctor’s appointments without telling us, and even when they did attend they were unable to retain what the doctors told them or give us an account of what happened. Enter Diane from Umbrella Care, who immediately threw herself into learning everything she could about our parents’ multiple, complex issues. She worked tirelessly to get up to speed, and was soon accompanying our parents to doctor’s appointments, providing us with detailed reports afterwards. She has already shepherded each of our parents through a couple of surgeries and other acute medical situations, which has been a lifesaver to us. Instead of having to rush in from different states to take care of logistics, we have been able to visit our parents as their (adult) children rather than their primary caregivers. We still take an active role in making important decisions for them, but with Diane on the case we never have to worry about what’s going on when we’re not there. Another of Diane’s great strengths is how seriously she takes the dignity of the seniors she works with. She never loses sight of the fact that, however physically or cognitively disabled someone might be, that person is still an adult whose autonomy should be respected to the extent possible. She has consistently told us when she feels a doctor or aide has fallen short in this regard, and shared praise for the ones who get it right. And she never tires of finding creative ways to solve problems as they arise. To take only one example, when the aides were reporting that our parents were spilling a lot of food on themselves at meals, Diane took it on herself to research and find purpose-made “dining scarves” they could wear at meals that looked attractive and dignified, rather than allowing them to be put in aprons or bibs. We would be lost in this phase of our lives without the assistance from Diane and Umbrella Care. She is truly an advocate as well as a professional, and even if we did live locally we could never do what she does for our parents. We know she has their best interests at heart, and she never stops trying to find better ways to advance them. We are grateful.
We (brother and sister) reached out to Umbrella Care when our parents were in their early 80s, had just sold the family home of 50+ years, and were transitioning through independent living to assisted living. We are not local, and in addition to the typical adjustment phase when moving out of a home, our parents were also each going through several significant health crises at the same time. Despite our best efforts, we were completely overwhelmed with trying to manage our parents’ increasing needs. They frequently canceled needed doctor’s appointments without telling us, and even when they did attend they were unable to retain what the doctors told them or give us an account of what happened. Enter Diane from Umbrella Care, who immediately threw herself into learning everything she could about our parents’ multiple, complex issues. She worked tirelessly to get up to speed, and was soon accompanying our parents to doctor’s appointments, providing us with detailed reports afterwards. She has already shepherded each of our parents through a couple of surgeries and other acute medical situations, which has been a lifesaver to us. Instead of having to rush in from different states to take care of logistics, we have been able to visit our parents as their (adult) children rather than their primary caregivers. We still take an active role in making important decisions for them, but with Diane on the case we never have to worry about what’s going on when we’re not there. Another of Diane’s great strengths is how seriously she takes the dignity of the seniors she works with. She never loses sight of the fact that, however physically or cognitively disabled someone might be, that person is still an adult whose autonomy should be respected to the extent possible. She has consistently told us when she feels a doctor or aide has fallen short in this regard, and shared praise for the ones who get it right. And she never tires of finding creative ways to solve problems as they arise. To take only one example, when the aides were reporting that our parents were spilling a lot of food on themselves at meals, Diane took it on herself to research and find purpose-made “dining scarves” they could wear at meals that looked attractive and dignified, rather than allowing them to be put in aprons or bibs. We would be lost in this phase of our lives without the assistance from Diane and Umbrella Care. She is truly an advocate as well as a professional, and even if we did live locally we could never do what she does for our parents. We know she has their best interests at heart, and she never stops trying to find better ways to advance them. We are grateful.
I cannot say enough about Umbrella Care. My father had progressive dementia and lived alone in Long Beach, New York . Being over two hours away made life difficult, to say the least. Umbrella care helped my wife and I navigate the community medicaid process, guide us through the process of at home care and helped us eventually place my dad in a nursing facility. Laura and Hector were extremely professional and knowledgeable and helped us navigate this confusing world of long term care. The person I spent the most time with was Maria, our care manager. Words cannot express the appreciation for her help, guidance, advice and counsel along the way. Maria was always available and always quickly responded to our questions and concerns. She was always patient and helpful even under the most difficult circumstances. What was amazing to see was how she handled my dad. To say my father could be difficult is an understatement, but Maria was always able to “lower the temperature” and reduce his stress and anxiety in a way that I could not. Without her, this very difficult period at the end of my dad’s life would have been much worse. My family cannot thank Maria enough. Therefore, it is without hesitation that I would recommend Umbrella Care!
I cannot say enough about Umbrella Care. My father had progressive dementia and lived alone in Long Beach, New York . Being over two hours away made life difficult, to say the least. Umbrella care helped my wife and I navigate the community medicaid process, guide us through the process of at home care and helped us eventually place my dad in a nursing facility. Laura and Hector were extremely professional and knowledgeable and helped us navigate this confusing world of long term care. The person I spent the most time with was Maria, our care manager. Words cannot express the appreciation for her help, guidance, advice and counsel along the way. Maria was always available and always quickly responded to our questions and concerns. She was always patient and helpful even under the most difficult circumstances. What was amazing to see was how she handled my dad. To say my father could be difficult is an understatement, but Maria was always able to “lower the temperature” and reduce his stress and anxiety in a way that I could not. Without her, this very difficult period at the end of my dad’s life would have been much worse. My family cannot thank Maria enough. Therefore, it is without hesitation that I would recommend Umbrella Care!
My family would be at a complete loss of what to do without the expert care and guidance from Umbrella Care Management. Fortunately, a longtime friend referred Maria and Umbrella to my family, and we couldn’t be more grateful. My mother’s adult children live scattered across the country, in various states and time zones. With mom developing increasing dementia with a strong desire to remain in her home, we were at a loss as to how to support her in this goal. Maria to the rescue! Maria, Laura and the Umbrella team have been instrumental in helping support our mom remain safely in her home. Maria quickly developed rapport and a trusting relationship with our mom, who accepts Maria’s suggestions (yea!). Maria has been extremely responsive, maintaining excellent communication with my family, and has a wide network of resources that have added to our mom’s in-home support. Maria has identified care givers, found home visiting medical providers, from primary care to podiatry, and has even been present in mom’s home for Telehealth medical appointments. Maria and Laura have taken the lead with the mind-numbing and frustrating task of a long term care insurance claim submission. Maria responds and follows up so quickly and thoroughly, that I was almost surprised to learn that she has other clients! Maria is an experienced nurse Care Manager and is able to navigate the extreme complexity of our healthcare system, and help our mother remain independent in her home with all the supports she needs. Maria is also extremely modest, and does not wear her superhero cape out in public, but it’s always on.
My family would be at a complete loss of what to do without the expert care and guidance from Umbrella Care Management. Fortunately, a longtime friend referred Maria and Umbrella to my family, and we couldn’t be more grateful. My mother’s adult children live scattered across the country, in various states and time zones. With mom developing increasing dementia with a strong desire to remain in her home, we were at a loss as to how to support her in this goal. Maria to the rescue! Maria, Laura and the Umbrella team have been instrumental in helping support our mom remain safely in her home. Maria quickly developed rapport and a trusting relationship with our mom, who accepts Maria’s suggestions (yea!). Maria has been extremely responsive, maintaining excellent communication with my family, and has a wide network of resources that have added to our mom’s in-home support. Maria has identified care givers, found home visiting medical providers, from primary care to podiatry, and has even been present in mom’s home for Telehealth medical appointments. Maria and Laura have taken the lead with the mind-numbing and frustrating task of a long term care insurance claim submission. Maria responds and follows up so quickly and thoroughly, that I was almost surprised to learn that she has other clients! Maria is an experienced nurse Care Manager and is able to navigate the extreme complexity of our healthcare system, and help our mother remain independent in her home with all the supports she needs. Maria is also extremely modest, and does not wear her superhero cape out in public, but it’s always on.
I live 4 hours from my father and when his care needs became more than I could handle from that distance, I contacted Umbrella Care. Monique became my father’s advocate and care manager providing the in-person oversight that I couldn’t and asking questions about his care that I didn’t even know to ask. It was a relief knowing that he had Monique nearby to look out for him. She was professional, smart, kind and caring of not just him, but also of me! I’m so grateful that I no longer needed to take a day off work to escort my father to doctor’s appointments or wonder what the care team was talking about on the weekly calls. Monique was able to translate the medical jargon and provided helpful reports on what she was observing as my father’s situation progressed. At a really difficult time, Monique & Laura at Umbrella Care eased the worry & stress. I’m so grateful for their help and highly recommend their services!
I live 4 hours from my father and when his care needs became more than I could handle from that distance, I contacted Umbrella Care. Monique became my father’s advocate and care manager providing the in-person oversight that I couldn’t and asking questions about his care that I didn’t even know to ask. It was a relief knowing that he had Monique nearby to look out for him. She was professional, smart, kind and caring of not just him, but also of me! I’m so grateful that I no longer needed to take a day off work to escort my father to doctor’s appointments or wonder what the care team was talking about on the weekly calls. Monique was able to translate the medical jargon and provided helpful reports on what she was observing as my father’s situation progressed. At a really difficult time, Monique & Laura at Umbrella Care eased the worry & stress. I’m so grateful for their help and highly recommend their services!
I have been using Umbrella Care Management for two to three months now. It is excellent. They keep up with the completion of important items. The staff members are excellent. Umbrella Care Management is an excellent choice.
I have been using Umbrella Care Management for two to three months now. It is excellent. They keep up with the completion of important items. The staff members are excellent. Umbrella Care Management is an excellent choice.
I have been using Umbrella Care Management for a little longer than a year now. It was a recommendation and it came from my attorney. I started with Barbara who helped me at the beginning with my aunt whose dementia was just starting to progress. It was then transferred over to Vicky, and I really could not be any happier. I was trying to get my aunt into a community, and I was on a waiting list for nine months. Vicky was constantly giving them updates, checking on availability, and keeping me apprised of the whole process without me having to do the legwork, which was the most important. Not to mention I really don’t know what legwork to do other than to call the community. Vicky really handled the entire process. It was a breeze; I’m so thankful for them.
I have been using Umbrella Care Management for a little longer than a year now. It was a recommendation and it came from my attorney. I started with Barbara who helped me at the beginning with my aunt whose dementia was just starting to progress. It was then transferred over to Vicky, and I really could not be any happier. I was trying to get my aunt into a community, and I was on a waiting list for nine months. Vicky was constantly giving them updates, checking on availability, and keeping me apprised of the whole process without me having to do the legwork, which was the most important. Not to mention I really don’t know what legwork to do other than to call the community. Vicky really handled the entire process. It was a breeze; I’m so thankful for them.
Umbrella Care Management is wonderful. They achieved the exact goals that I had needed them to. My uncle is in New York, and I am in Florida. He has no family up there, but he needed to be discharged to an assisted living because he couldn’t go back to his apartment. The hospital was not able to get that done. I could not get it done long distance or go up there while he was in the hospital and get him into a place. And I also wanted to see if he qualified for Medicaid. Maria, who was the nurse assigned to him, visited him there. She contacted different facilities, and she got all of the paperwork done. We found a place that had a bed for him. Maria went there and visited it first. She was able to get my uncle safely discharged into this place that met his needs in New York City where he wanted to be. And I was just notified two days ago that he was approved for Medicaid, so they did a wonderful job. They contacted me constantly. My uncle was very thrilled to have Maria, to talk to her, and he enjoyed his experience with her. Actually, there were a few that I was looking at, but Umbrella Care seemed to have the most variety of different things because not only did I need my uncle to find a place to live but I also needed the Medicaid’s help. They have fantastic reviews. I don’t recall seeing any negative reviews at all. When I first called and spoke to Laura, she was phenomenal and she made me feel like, ‘OK this is the company I’m going with.’ After we were assigned, it was just good all the way around.
Umbrella Care Management is wonderful. They achieved the exact goals that I had needed them to. My uncle is in New York, and I am in Florida. He has no family up there, but he needed to be discharged to an assisted living because he couldn’t go back to his apartment. The hospital was not able to get that done. I could not get it done long distance or go up there while he was in the hospital and get him into a place. And I also wanted to see if he qualified for Medicaid. Maria, who was the nurse assigned to him, visited him there. She contacted different facilities, and she got all of the paperwork done. We found a place that had a bed for him. Maria went there and visited it first. She was able to get my uncle safely discharged into this place that met his needs in New York City where he wanted to be. And I was just notified two days ago that he was approved for Medicaid, so they did a wonderful job. They contacted me constantly. My uncle was very thrilled to have Maria, to talk to her, and he enjoyed his experience with her. Actually, there were a few that I was looking at, but Umbrella Care seemed to have the most variety of different things because not only did I need my uncle to find a place to live but I also needed the Medicaid’s help. They have fantastic reviews. I don’t recall seeing any negative reviews at all. When I first called and spoke to Laura, she was phenomenal and she made me feel like, ‘OK this is the company I’m going with.’ After we were assigned, it was just good all the way around.
The situation I have been facing started a few years ago when my Uncle had health issues that precluded him from staying at his home, which required he be able to do stairs. My Aunt had health issues and hired home care aides for about 15 hours a week to help her about the house, but clearly did not want to move to be with my Uncle. Part of that was that she had gotten overly stressed about caring for him, which was understandable. And — I live half the continent away. After over a month’s worth of visits during the first year for crises & getting put between the two when they had disagreements, I got both to agree to hiring a care manager. (A move suggested at the time by the home care aide company.) Did research and comparisons for several care managers in the area and we all ultimately decided on Barbara of Umbrella Care. Barbara’s main advantage in our evaluation was her RN background, which was immediately helpful when she would attend status meetings for my Uncle’s rehab, then cover the situation and decisions to be made in terms I could understand. It was very difficult to ask the right questions, let alone make the right decisions, when you couldn’t translate all the medical terminology and the medical staff didn’t have more time to give you. She also helped get my Aunt to a better state of health by making sure she went to appointments and getting my Aunt to understand what she needed to do to get better. Throughout this ordeal, Barbara never hesitated to step up and get care staff to act when she saw things that should be getting done, were not. I also have found that Barbara is great at managing relationships and making suggestions on how to handle difficult personal situations. My Aunt was constantly putting me between her and others she had disagreements with, which made helping the two of them out all the more difficult. Just one example: She’d refuse my suggestions to even consider moving to assisted living, even if it was a different room or location than where my Uncle lived. Then when friends would suggest the same to her, she would tell them that I wouldn’t let her move because I said it was too expensive. I’d then get calls from upset friends complaining! At any rate, Barbara is a great listener and would suggest approaches to alleviate the tensions that arose. Also, she was very helpful in regards to coping with difficult health decisions. Fast forward to the last year and my Aunt’s condition was worsening. She’d want home care aides fired and eventually we went through 3 or 4 agencies, besides a couple other crises happening simultaneously. My Uncle was declining physically and eventually passed away. Barbara continued to provide great service, understanding and guidance to everyone involved. She even brought on Sharon (also with an RN background) who lived close to my Uncle and Aunt. Sharon was thrown into the fire, right before my Aunt’s health reached it’s most difficult point, continuing the exemplary service that Barbara gave the last couple years. My Aunt is finally at an assisted living facility, in so much better condition than how she was living the last few years. With what we went through, I cannot imagine having been able to get to this point, without more damage, had we not had Umbrella Care’s help. (“We” is not just me, my Uncle and Aunt — it includes my wife, kids and my sister, as well as my Uncle and Aunt’s neighbors and friends. And even clients of mine, who’ve had to deal with several inopportune absences.) Barbara’s background, people acumen and ability to hire others that are very qualified has simply been incredible.
Nine months ago my friend faced a multi-faceted, life-threatening, mental and physical crisis. He was bouncing in and out of hospital emergency rooms, unable to get the medical help he needed or to take care of himself at home. Family circumstances meant that he was essentially alone. I was 2,000 miles away in a job I could not leave even for a weekend. (Umbrella) was the answer to my prayers. Immediately after our initial phone call, (Umbrella) got in touch with my friend and started to do what needed to be done. They worked patiently with him during many weeks when he was very difficult to deal with (as I know from talking to him all that time). They arranged living arrangements and dealt with multiple health professionals. They kept in regular touch with me as long as this made sense, but as my friend gradually recovered, their professional relationship was with him directly. I cannot think of an experience in which I had to rely for anything so important on someone I had never met. I cannot imagine that there are many problems of caregiving as complex and difficult as the one Umbrella care managers walked into when they first went to meet my friend. If he had had the unlimited assistance of family and friends all this time, the results could not have been any better. I am profoundly grateful to Umbrella for what they have accomplished.
Umbrella Care Management was incredibly responsive and very resourceful. I called them on a Saturday and they called me right back. I feel very fortunate to have come across them. They were able to find a resource for my mother who was at a distance in a way that I would never have been able to find it. Because of Umbrella, I was able to get peace of mind. They do what they say they will do.
(Umbrella) did an amazing job. Getting Medicaid for my mother was a very confusing process for us. The answers that (Umbrella) provided really helped me and directed me to the right path. There are things that you don’t know as a person and that you need a professional. Geriatric care manager, Barbara, provided me feedback and pointed me in the right direction. All of the contacts and agency information she provided me were wonderful.
Umbrella Care Management has the most wonderful people you would ever want to meet. They have been so helpful to me that I would recommend them to anybody; I am so grateful to them. We were having a problem getting my husband discharged from a nursing home, and I felt I was up against the wall and I couldn’t get over it. I called Umbrella Care Management and they took my problems away from me and made them their own. Umbrella put everything on the table with the county and the nursing home, and really came through for us. It’s been just marvelous. I would have never ever have done it without Umbrella.Their service was fantastic and way above average. I am so glad I found them.
We’re very pleased with (Umbrella’s) service. They were recommended by our attorney, and have been a big help. My father was declined from our preferred nursing home because he has Alzheimer’s and he has some physical aggression. A care manager dug into the matter and changed that, which allowed my father to spend his final days in a nursing home much closer to us than had we not enlisted Umbrella’s help. Umbrella was a big help and helped alleviate our anxiety at the very difficult time.
I had reached out to Umbrella in order to guide me through a very complex process of changing my mother’s AARP Supplement Medicare Program from a Managed Medicare Program to an Open Universal Medicare Program. I had problems doing it by myself, as the paperwork was very complex. An Umbrella team member resolved my problems for me in a professional expedited manner. They contacted AARP, Social Security, and Medicaid; in addition they helped me complete all the forms required in order to transfer from Managed Medicaid to a Universal Medicaid. Umbrella exceeded my expectations!
It has been a very good experience with (Umbrella). When I called, we hit it off right away. They’re helping out my mother and father right now with some issues with Medicaid and Medicare. It’s wonderful to have their help.
5 Stars is not enough! If I could give them 10 Stars I would! Barbara has angel wings and has opened so many doors for me and my brother. She came into our lives when my brother was in a horrible state. She talked to him and listened to him, and he opened up to her because she has such a wonderful personality. She even talked to me about my situation and helped me with my problems too. EVERYONE in their lifetime should meet someone like Barbara. Thank you so much.
My siblings are scattered all over, and I’m the only one who is local. That means my father’s growing healthcare needs were falling almost exclusively to me. I was trying to run a construction business and I was getting calls from my father at all hours because of one issue or another; I was kind of the end of my rope. Finally one of the nurses suggested I call Umbrella and so I gave it a try. It’s the best thing that I ever did. Umbrella got me through the Medicaid process in very short order, and even coordinated with the local nursing homes to find my father the most appropriate facility without unnecessary delay. It just made my life so much easier. I have nothing but good things to say about Umbrella Care Management. Umbrella has really helped me a lot; they’re all absolutely fantastic. Our care manager is like a family member; things would not have come to a happy ending like they did without her.
When my mother had gotten a tough diagnosis, we really needed someone like Barbara to help us navigate the related issues. I’m one of four siblings and none of us were geographically close to our mother at the time. Worse, because all of us were worried, we were all separately bothering the doctors, and I’m sure they were all sick of providing the same information four times whenever anything new came up. We just needed someone to help us navigate everything that was going, and to act as an advocate for mom since none of us could be there. My mother liked Barbara right away, and she was very helpful to all of us.
Umbrella has been fabulous. They are an absolute godsend. An Umbrella care manager came in and was able to provide an unbiased opinion of the care and the approach that we needed to take to address my father’s needs. All the information the care manager provided helped us create a game plan on how to proceed in getting the care that my father needed. In addition, the care manager was able to address all of the complications related to insurance and Medicare.
I don’t think I have ever met someone who has so far exceeded my expectations as Barbara has. She’s helping me get my parents into a nursing home and get situated into their new lives. She’s also helping me with their estate, their house, and all of the other details. Barbara is competent, caring, and balanced at all times. She’s like a shining star who always goes beyond the call of duty. She’s just really the perfect mix of someone who can get things done and someone who brings her heart with her. Barbara saved my life. Without her, I would be miserable.
Umbrella Care Management is awesome. My mother was a little hesitant to work with the company and they were very understanding with that. Umbrella’s team is very knowledgeable and respectful of my mother’s wishes. We are having a very good experience with Umbrella Care Management.
My experience with Umbrella was the best ever! They were wonderful. Out of 15 different issues I had, Umbrella was able to resolve all of them. Umbrella helped me every way possible.
When I realized that my mother was going down hill at her residence, I contacted Umbrella Care Management and an attorney. A year later, Umbrella is there to help me navigate through the processes, the paperwork, the placement, the medical issues, and my own anxiety. I don’t have family to help; I have Umbrella Care Management. I don’t know what I would do without their help. If you have any questions or concerns with managing a similar situation, call Umbrella and they will have the answers.
The Umbrella Care Management team, who coordinated all of the medical and other paperwork for my father, is very professional and responsive. They always go above and beyond.
Umbrella Care Management was absolutely excellent. My mom was being admitted to a facility in New York and we were struggling with getting everything transferred from one state to another. I’d been at it for three months, and couldn’t believe how time-consuming the process had become. When an Umbrella care manager came in, she helped us get everything wrapped up in just two weeks. She made the whole process go smoothly, and her follow-through was excellent. It was just really a good experience.
Umbrella Care Management is a God sent! I first met the company’s President, Barabra Wilhelmy, when she was hired by my mother’s long-term insurance policy to do a face-to-face assessment one year ago. Barbara was patient, kind, understanding, and knowledgeable. I was very overwhelmed at the time, and desperate to get my mother some assistance. My mom had been diagnosed with Dementia by her physician a few months earlier, and I was totally overwhelmed as to where to begin. Barbara was very reassuring and gave me her card, (Geriatric Case Manager), in case I ever needed help with anything in the future. It wasn’t long before I used that card to call Umbrella Care Management. My mom was deteriorating quickly and, being her only child, I had to manage the entire situation. I talked on the phone for quite some time, with an Umbrella care manager, and then I hired Umbrella to help me get my mother’s life in some sort of order. Mom was living alone and in total chaos. She wasn’t allowed to drive any longer and couldn’t make meals for herself or even remember to eat. Umbrella helped me find agencies to interview people to come to my mother’s home to care for her, and drive her where she needed to go. Umbrella set up the appointments for me, and a care manager sat in the interviews with me. A member of the Umbrella team brought my mother to the doctor appointments during times I was unable to take off of work to bring her, and then gave me thorough follow up information. They got my mom’s 11 medications set up with a pill card through a local pharmacy so she would not have to worry and stress over separating all her pills herself. The medication is now delivered to her house weekly, set up by the day, for the three different times she needs to take them daily. When the caregiver we hired through the agency did not work out because my mother thought she was stealing from her, (which she wasn’t…it was just my mother’s paranoia), Umbrella set her up with a lovely woman she knew who came by to take her on walks and slowly earned her trust. It wasn’t too long before my mom was comfortable with her and would allow the woman to help care for her. Umbrella gave me the name of an attorney to help me with elder law issues and get my POA set up correctly. And then suddenly I was also responsible for my mother’s older sister, who is in assisted living nearby, because my mother used to take care of her. Once again, an Umbrella care manager helped me by stepping in and going to the assisted living agency to find out what needed to be done to properly take care of my aunt. I could go on and on about how wonderful Umbrella has been over the past year. Anytime I reach out, they promptly return my calls, and are always reassuring and patient. I really do not know what I would have done without Umbrella’s help this past year. I continue to reach out when I am overwhelmed with my mother’s continual digression. Umbrella is a great resource; if the team is not sure of something, they will find out and get right back to me. Umbrella looked into an Adult Day Care nearby and got my mom set up to go there a couple of times a week now. My mom loves going there to socialize. I highly recommend Umbrella for any help you may need with dealing with an aging parent or elderly person. I am so grateful and feel blessed that Umbrella happened into my mother and I’s life!
Not only has (Umbrella Care Management) steered my aunt (who lives in New York City) through the healthcare system and subsequent therapy so that she is now back in her own apartment, but the caregivers have also become very kind and trusted confidants to her. Umbrella always provided or arranged discrete support to take care of the practicalities, and never lost sight of my aunt’s quality of life and how important her independence is to her. The whole family feels very lucky that we found Umbrella.
Umbrella Care Management definitely goes over and above what it has to do to help. The team is wonderful in helping people with their elderly care. They are very, very dedicated, helpful, and conscientious.
My experience with Umbrella Care Management was outstanding! The care managers are excellent with hands-on materials and answered all my questions every step of the way. I don’t know what I would have done without them.
Three years ago my mom and dad became very ill. I had nowhere to turn and had no idea where to even start. Umbrella Care Management has helped us every step of the way. Even when I was at my breaking point, they stepped in and said, “calm down; we’ll get through this.” Bottom line is, they’re very professional at what they do and I recommend them highly.